Customer Service Representative
Customer Service Officer in Tilburg
What are you going to do?
For an international manufacturer within the packaging industry, there is a vacancy available for a Customer Service Officer. In this responsible and versatile role, the Customer Service Officer supports the entire order process of international B2B customers within the EMEA region. The employee acts as the first point of contact for customers and ensures correct, timely and customer-oriented processing of all incoming orders. Deliveries are closely monitored, deviations are reported in good time and solutions are offered where necessary.
The work consists of entering and managing customer orders in the ERP system, maintaining close contact with customers about orders, delivery times and product specifications, and carefully handling complaints and returns. The preparation and checking of export, customs and shipping documents is also part of the job description, as well as maintaining contacts with logistics partners. Internally, there is cooperation with departments such as planning, sales, finance and warehouse to serve the customer as well as possible.
In addition to operational tasks, the Customer Service Officer is also responsible for managing customer data in ERP and CRM systems such as Salesforce. This ensures up-to-date and correct information, which is essential for providing reliable service. In this role, it is important to act proactively, identify opportunities and think along about improving processes and customer satisfaction. Work is done in a professional, international and results-oriented environment in which cooperation, communication and accuracy are central.
About the employer
The organization is active in the production and worldwide distribution of innovative packaging solutions. It operates in an international B2B environment with customers spread across Europe, the Middle East and Africa. The corporate culture is characterized by a practical approach, short lines of communication and a strong focus on customer orientation. Within the organization, there is a lot of attention for quality, safety and continuous improvement. Employees are given the space to take responsibility, show initiative and develop themselves further within their field.
Requirements
- MBO+ or HBO work and thinking level
- At least several years of experience in a similar position
- Experience in an international industrial or process environment is an advantage
- Excellent command of Dutch and English (knowledge of an additional language is a plus)
- Experience with ERP systems (such as Infor LN) and CRM tools (such as Salesforce)
- Strong communication and customer-oriented skills
- Accuracy, independence and proactivity
- Problem solving skills and flexibility
What we offer
- A direct contract with the client
- A gross monthly salary between €3,600 and €4,000
- Intensive customer contact within a B2B environment
- Space to develop yourself and improve processes
- Opportunities for growth within the organization
- Travel expenses reimbursement
- A good pension plan
- Possibility of hybrid working in consultation
- Modern office environment with good facilities
- Pleasant, open corporate culture with short lines of communication
More information
Apics Flexjobs specializes in logistics work at top companies in the Netherlands. What makes us unique? A personal approach, clear communication and real attention to your growth and job satisfaction. From day one, we ensure that you feel welcome. Whether you are looking for a permanent job or flexibility, we will quickly help you find work that suits you - we often contact you within one working day.
