Insurance Advisor
Insurance advisor in Alphen aan den Rijn.
What are you going to do?
As an insurance customer advisor, you help customers with questions about their insurance policies and ensure they receive clarity quickly. Thanks to your advice, customers know exactly where they stand and which insurance best suits their situation.
Your duties include, among other things:
- Answering customer questions via telephone and email;
- Advising new and existing clients on motorcycle, car, and other non-life insurance;
- Building and maintaining sustainable customer relationships;
- Identifying commercial opportunities and applying cross-selling where appropriate;
- Contributing ideas for improvements in processes and customer satisfaction;
- Accurately processing administrative tasks and policy changes.
In this role, you combine customer contact with administrative tasks and contribute to a positive customer experience.
About the employer
You will be working for the client, a specialist in motor insurance in the Netherlands and Belgium. With approximately 40 colleagues in the Netherlands and 6 colleagues in Belgium, the organization offers a work environment where professionalism and personal contact go hand in hand. The client is characterized by an informal working atmosphere, short lines of communication, and an accessible organizational culture. Clients often have a dedicated contact person, ensuring that personal service and long-term client relationships are central.
As a new colleague, you will also have the opportunity to take a trial motorcycle lesson. This allows you to get to know the target group and the world of motorcyclists better, which helps in advising and supporting customers. You will join a committed team where collaboration and customer focus are important.
Requirements
- You are customer-oriented and enjoy having telephone contact with customers;
- You possess Wft Basis, Wft Damage Private, and Wft Damage Business, or are willing to obtain these certificates through us within six months;
- An affinity with engines is a plus;
- You can convey information clearly and kindly, both verbally and in writing;
- You have experience with customer contact and advising customers on insurance;
- You can provide a Certificate of Conduct (VOG) upon commencement of employment. The costs for this will be reimbursed by us.
What we offer
- A gross monthly salary between €2,600 and €3,500 based on a full-time employment of 40 hours, depending on your knowledge and experience;
- Attractive secondary employment conditions, including a 13th month salary, pension scheme, bonus scheme, and travel allowance;
- The opportunity to attend courses and training, including obtaining Wft certificates at the client's expense;
- Ample opportunities for advancement within the organization;
- A close-knit and informal team with short lines of communication;
- A catered lunch daily;
- Regular social drinks and team outings;
- A work week of 32 to 40 hours within a professional and customer-oriented organization.
More information
Apics Flexjobs is the specialist in placing talent in positions at leading organizations. We believe in an accessible application process, personal guidance, and creating opportunities for everyone. Together, we look for a position that aligns with your experience, talents, and ambitions. After your application, we will contact you within one business day to discuss the possibilities.
Interested in this position as an insurance customer advisor? Apply directly and discover if this role as an insurance customer advisor suits you. We also warmly invite you to apply if you have experience as an insurance advisor, customer service representative, or non-life insurance customer advisor. We look forward to your application!
