Customer Service Representative
Customer Service Representative in Schiedam
What are you going to do?
As a Customer Service Representative in Schiedam, you are the face of our client. You are in daily contact with customers, residents, housing associations, and property managers. No question is the same: one moment you are helping with a quick explanation of our services, the next you are diving deeper into complex issues regarding consumption data, billing, or cost allocation. You know better than anyone how to build trust and leave a positive impression.
Your workdays are dynamic. You answer a wide range of questions by phone and email. Sometimes you can act immediately, while at other times a situation requires further investigation and consultation with colleagues from other departments. You analyze problems thoroughly, ensure clear follow-up, and explain complex information in an understandable way. Even in the face of complaints or resistance, you remain professional and customer-oriented. You see every interaction as an opportunity to make a difference.
Are you looking for a varied role where you truly contribute to customer satisfaction? Do you want to develop yourself within a committed team and do you enjoy working in a solution-oriented manner? Then this job as a Customer Service Representative in Schiedam is exactly what you are looking for. Apply directly and meet our enthusiastic team!
About the employer
You will be working for a nationally operating company focused on supporting and unburdening clients in the real estate sector. The organization is known for its professional approach and customer-oriented service. Employees are given ample room to show initiative, collaborate, and grow in their roles. You will work in a modern, accessible, and collegial environment where customer experience is central.
Requirements
- MBO 4 working and thinking level
- At least 2 years of experience in a customer service or customer contact role
- Excellent command of the Dutch language, spoken and written.
- A good command of the English language is an advantage.
- Available for 32 to 40 hours per week
- Proficient with various systems and able to quickly master new processes
- Strong communication skills and empathetic
- Team player with a sense of ownership
What we offer
- Salary between €2,900 and €3,400 gross per month (based on full-time)
- A contract for 32 to 40 hours per week
- Opportunity to develop yourself within a committed and professional team
- Varied and responsible position
- Modern workplace and pleasant working atmosphere
- Contribution to an excellent customer experience
- Opportunities for internal advancement
More information
At Apics Flexjobs, you are not just a number. We look at who you are, what you can do, and what is important to you in a job. We support you throughout the application process and remain involved even after you start. Do you have questions, or would you like to know if this position suits you? We are here for you!
